Frequently Asked Questions

Do I need a referral to begin services?

No. A referral is not required to get started with services. In the state of Texas, a physical therapist can evaluate and treat for 10 business days without a referral. If services are expected to extend past 10 business days, Milestones At Play will reach out to your primary care provider and obtain a referral for you. 

Do you accept insurance? 

No. Our goal to help your child be their unique self without limits, especially without limitations placed by insurance providers regarding number of visits and when those visits can be utilized.  As an out-of-network provider there are no requirements to qualify for therapy, waitlists, prior authorizations, or session caps. All costs are known upfront; those unexpected bills months after rendered services won't happen here!

We do not accept insurance, however can take HSA/FSA as payment. We will create a superbill or invoice upon request if you wish to submit for reimbursement through your insurance however reimbursement is not guaranteed.

Do you offer home visits?

Yes! We are a mobile provider and bring purposeful play to you! In-home visits are available for Oak Lawn, Uptown, Highland Park, University Park, Preston Hollow, Lake Highlands, Lakewood, Far North, Addison, Farmers Branch, Richardson, Plano, and Frisco. If you're outside of those areas we offer clinic visits at the NEST in Addison, TX and virtual options. When you are ready to book an evaluation you can do so via our online booking website. If you're outside of the above areas we are happy to help or connect you with a provider in your area, please email for assistance.

Where is your clinic located? 

Our bright and airy clinic feels like your living room. It is located upstairs at the NEST in Addison, TX. The address is 4811 Broadway St, Addison, TX 75001. Parking is ample out front. The Nest is a family friendly, feel free to bring the whole family and make yourself at home. When you are ready to book an evaluation you can do so via our online booking website or email for assistance.

What form of payment do you accept?

Payment is due at the time of service. Credit card, debit card, and HSA/FSA cards are accepted.

Cost of services:

Clinic: Physical Therapy & Wellness Initial Evaluation - 60 minutes, $275, Physical Therapy & Wellness Follow Up - 45-60 minutes, $200.

Mobile/In-Home: Physical Therapy & Wellness Initial Evaluation - 60-90 minutes, $300, Physical Therapy & Wellness Follow Up - 60 minutes, $225.

Packages are available at both locations.

What age range do you work with?

We work with children of all ages! However our availability (9 am-3 pm) lends itself to children birth-5 years of age. 

What services do you offer?

We offer pediatric physical therapy and wellness, gross motor group screenings, virtual parent coaching, and therapist mentor sessions. To learn more about each service click here

How long will it take to achieve my goals?

It depends. For more wellness based preventative care, typically, we see families for approximately 2-4 sessions. In some cases, with musculoskeletal concerns and/or gross motor delay with a co-occurring medical diagnosis, the length and frequency of services can vary. We individually create care plans and frequency of services to meet the needs of each child and the family's values. When families are committed to the process, we usually see steady improvement. Families who get the best results are those who work diligently and patiently with their child daily and focus on purposeful play and home exercise strategies — change is hard and progress is rewarding! If there is a functional plateau or if the situation worsens, we refer to another provider either in addition to our services or instead of our services.

What can I expect at the evaluation? 

This is a one-on-one, in-depth evaluation consisting of an age-appropriate analysis of posture, balance and coordination, flexibility, strength, mobility skills, transitional movements, quality of movements, motor planning, gait/walking quality, and higher-level gross motor skills, if appropriate. You will receive a written report with observational and standardized results outlining your child's strengths and areas that could be improved with physical therapy, demonstration and education on purposeful play activities specific to your child and home, a detailed home exercise program complete with pictures specific to your child and their gross motor goals, a list of developmentally appropriate toys specific to your child and their goals, and ongoing concierge support via phone and/email to ensure success.

What is a pediatric physical therapy?

Pediatric physical therapy helps children improve their movement and function. More specifically, pediatric physical therapy helps children improve their posture, strength, flexibility, balance, coordination, and motor planning to reach their developmental goals and achieve functional independence at home and in the community. Disorders that impact a child's motor development can be orthopedic, neurological, and genetic and are often related to other medical conditions but may also occur without a known cause.